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July 28, 2018

FAQ

Most frequent questions and answers

All of Naggings Mum’s passport holders come fitted with a unique tracking device. Using Bluetooth you are able to connect to this tracking device via the free downloadable app on your phone. Once connected your passport becomes almost impossible to lose.

With anti-loss, location tracking and raise the alarm features, our passport holders really do stop you from losing your passport. 

You are alerted via your phone as soon as you and your passport become separated. The location tracking lets you see the last know location of your passport and the raise alarm feature allows you to find your passport through sound. 

With our passport holders by your side you can just relax and enjoy your holiday. 

Our passport holders are only available here, direct from Nagging Mum. They are the only passport holders available anywhere that come with anti-loss, location tracking and raise the alarm features. 

United Kingdom – Our passport holders are dispatched the next working day and sent first class via royal mail. Delivery costs are  £1.99. 

Worldwide – Our passport holders are dispatched the next working day and sent via royal mail international and will arrive in between 5 to 7 working days. Delivery costs are £4.99.

If you are unhappy with your passport holder in any way we are happy to issue a complete refund as long as the item is returned with 14 days. 

To organise a return please contact us  via the contact form found on this website. 

See our full returns policy here 

Please find user instructions below. If you need anymore help please use our contact us form. 

Setting up your passport holder

Step 1 – Download the app LEXER to your phone. This can be found on the App store on iPhone or the Play store on Android.

Step 2 – Open your passport holder and remove the small tracking device from the first pocket on the right hand side.

Step 3 – Now open the LEXER app. The app will ask for permission to see your location and send you notifications. Please allow this to ensure everything works as it should.

Step 4 – Please follow the on screen instructions to pair your phone and the tracking device. If the instructions do not appear they can be found under help in the drop down menu in the app.

Step 5 – Your phone and tracking device should now be connected. Place the tracking device back into your passport holder. Your passport has now become impossible to lose.

Using your passport holder

Anti-loss – this feature ensures you don’t lose your passport when travelling. As soon as you and your passport becomes separated you will be alerted via an alarm on your phone. When this is required, ensure the app is on and the device is connected. When this is not required, simply turn the app off.

Location Tracking – If you have lost your passport simply open the app and tap the map icon at the bottom of screen. This will show you’re the last known location of your passport.

Raise the Alarm – If you have lost your passport open the app and if your passport is within range the device will connect with your phone. This may take a few moments. Now tap the Magnifying glass in the centre of the screen. The tracking device your passport holder will now beep. You can use the sound to find your passport. Keep tapping until you find your device.